AgentLabs - AI Voice Calling Agents & Lead Intelligence SaaS Platform

Automate Voice Calling at Scale with AI-Powered Agents

The AgentLabs platform is a game-changer for sales teams, customer service departments, and lead generation agencies. It combines Twilio's enterprise telephony with ElevenLabs' cutting-edge conversational AI to run thousands of automated calls 24/7 with human-like conversations.

Whether you're qualifying leads, confirming appointments, conducting surveys, or automating support inquiries, AgentLabs delivers intelligent voice agents that handle natural conversations across multiple languages.

Why AgentLabs Stands Out

• Natural conversations powered by ElevenLabs conversational AI
• Multi-language support for global campaigns
• Enterprise-grade architecture built on Node.js + React
• Open-source codebase for full customization
• Dual-panel system: Super Admin + User portals
• Real-time analytics and performance dashboards
• Seamless CRM integration via webhooks

Core Features

Advanced Bulk Calling

Manage thousands of calls with intelligent distribution:

• Upload contacts via CSV for instant campaign deployment
• Time-zone aware scheduling with preferred calling windows
• Configurable auto-retry logic for failed calls
• Concurrent calling for maximum throughput
• Real-time queue management and status monitoring
• Support for India & 100+ international numbers

Intelligent AI Agents

Create natural conversations without manual scripting:

• Natural language processing powered by ElevenLabs
• Multiple voice options (gender, accent, tone customization)
• Dynamic personality settings (friendly, formal, energetic)
• Temperature controls for creative or deterministic responses
• Pre-built system prompts for rapid deployment

Knowledge Base (RAG) Integration

Ground AI responses in your business knowledge:

• Upload PDFs, Word documents, and text files
• Crawl and train on website URLs
• Context-aware AI responses backed by your documentation
• Perfect for product-specific conversations and FAQs

Comprehensive Analytics

Track performance and optimize campaigns:

• Real-time dashboard with success metrics and connection rates
• Automatic hot/warm/cold lead qualification scoring
• Sentiment analysis (positive/neutral/negative detection)
• Call duration tracking and behavioral insights
• Searchable call history with advanced filters
• CSV and PDF export for reporting

Call Recording & Transcription

Full compliance and quality assurance:

• Automatic recording for every call
• AI-powered transcription with keyword extraction
• Automated conversation summaries for quick review
• Built-in audio player for playback
• Searchable transcript database

Workflow Automation

Build sophisticated calling campaigns without code:

• Unlimited campaign creation with dynamic workflows
• Conditional logic based on caller responses
• Contact form submissions with admin notifications
• Webhook support for CRM integration (Salesforce, HubSpot, custom systems)
• Flow execution tracking and detailed logs

Perfect Use Cases

✓ Sales & Prospecting — Automate lead qualification and follow-up calls
✓ Customer Service — Handle high-volume support inquiries 24/7
✓ Appointment Management — Reminders, confirmations, and rescheduling
✓ Survey & Feedback — Conduct customer satisfaction surveys at scale
✓ Payment Collections — Automated payment reminders and follow-ups
✓ Event Invitations — Personalized invites to thousands of prospects
✓ Lead Generation Agencies — Qualify and nurture leads automatically
✓ Market Research — Gather customer insights through voice surveys

Multi-Language Support for Global Reach

Expand internationally without building separate systems:

• Native support for multiple languages and regional accents
• Culturally appropriate voice synthesis with ElevenLabs
• Regional number support from 100+ countries
• Time-zone aware scheduling for different markets

Technical Architecture

Backend: Node.js with Express framework
Frontend: React 18 with Vite bundler
UI Framework: Tailwind CSS
Database: PostgreSQL with Drizzle ORM
Infrastructure: PM2 process manager, Nginx reverse proxy
Payment: Stripe integration for subscriptions
Telephony: Twilio (with Plivo alternative available)
Voice AI: ElevenLabs (with OpenAI Voice integration in v3.0+)

System Requirements:

• Ubuntu 20.04+, Windows Server 2019+, or macOS 10.15+
• Node.js v18+
• PostgreSQL v14+
• 2GB+ RAM (4GB recommended)
• 10GB minimum storage
• 2+ CPU cores
• SSL certificate for secure webhooks

What's Included

✓ 100% open-source frontend & backend code
✓ Complete installation and configuration guide
✓ 6 months of dedicated support
✓ Pre-built flow templates and voice presets
✓ Real-time multi-tenant admin dashboard
✓ Production-ready security hardening

Dual-Panel Architecture

Super Admin Panel:

• User and role management
• Subscription and pricing control
• Credit package management
• Phone number pool management
• ElevenLabs API key management (load-balanced)
• Global analytics and call monitoring
• System-wide settings and API credentials

User Panel:

• Campaign management and execution
• AI agent builder with visual flow creator
• Knowledge base manager
• Voice library selection
• Contact management with bulk import
• Call history with recordings & transcripts
• Personal analytics dashboard
• Billing and subscription controls
• Webhook integrations

Flexible Subscription System

• Free & Pro plans available
• Credit-based billing on top of Twilio/Plivo per-minute charges
• Stripe-powered for global payment processing
• Custom pricing managed by Super Admin
• Bonus credits and discount controls
• Flexible scaling based on call volume

Pricing & Licensing

Regular License: $89

• Single end product, non-commercial use
• 6 months of support included
• Full source code access

Extended License: $499

• Single end product with commercial use allowed
• End users can be charged for your service
• 6 months of support included
• Full customization and resale rights

Latest Version (3.0 - December 19, 2025)

New Additions:

• Plivo and OpenAI Voice Engine integrations
• Audio node in flow builder
• Refund system with PDF notes
• Enhanced security for Twilio webhooks and streams
• Language selector for landing pages
• Flow execution tracking improvements

Previous Highlights (v2.0-v2.1):

• Automation flow builder
• Appointment & calendar booking during calls
• Forms submission feature
• AI↔human call transfer
• Incoming call agents for inbound support
• Call monitoring dashboard for admins
• Banned words detection
• AI violation scanning
• Multi-language UI translations

Security & Compliance

• SSL/TLS encryption for all data
• Role-based access control (RBAC)
• SQL injection protection
• Secure session handling
• HMAC-verified webhooks
• Password hashing with industry standards
• CORS restrictions and security headers
• Encrypted API key storage

Third-Party Services Required

To deploy AgentLabs, you'll need accounts with:

1. Twilio (telephony backbone, per-minute charges apply)
2. ElevenLabs (AI voice synthesis, plan-based pricing)
3. Stripe (subscription and credit payments)

These integrations ensure you can scale without managing infrastructure yourself.

Who Should Use AgentLabs?

For Businesses:

• Reduce operational costs through voice automation
• Scale to thousands of calls 24/7 without hiring
• Deploy new campaigns in minutes
• Track ROI with detailed analytics
• Maintain consistent customer experience

For Developers & Agencies:

• Clean, well-documented codebase
• API-first architecture for custom integrations
• Full source code control for modifications
• White-label ready for client projects
• Easily integrate with existing systems via webhooks

For SaaS Entrepreneurs:

• Sell voice automation as a service
• Multi-tenant architecture with separate billing
• White-label landing pages and branding
• Monetize via credit packages and subscriptions
• No infrastructure management burden

The Bottom Line

AgentLabs is the bridge between expensive enterprise solutions and limited DIY tools. It delivers:

• Enterprise features (security, scalability, analytics)
• Developer-friendly architecture (open-source, customizable)
• Reasonable pricing ($89-$499 with transparent credit costs)
• 6 months of support for smooth implementation

Whether you're automating lead qualification, confirming appointments, conducting surveys, or providing customer support, AgentLabs handles human-like conversations that feel natural to callers while freeing your team to focus on high-value work.

Perfect for startups, agencies, and enterprises ready to transform voice communication into a scalable, intelligent system.

---